NFI Vermont, Inc

NFI Vermont is seeking a results driven and experienced IT Service Manager to support the IT initiatives at NFI Vermont. The ideal candidate will have experience supporting a windows-based network.

Specific duties include:

· Lead and refine technical support team

· End user support and training

· Setup and configure computer hardware and software, maintain ticketing system

· Network support

· Maintain servers and network hardware, maintain written technical documentation

· Ensure client satisfaction by overseeing service desk operations, setting goals, and addressing issues

· Attract, mentor, and retain talent, actively participating in recruitment

· Efficiently manage service requests and optimize resource utilization

· Enhance team productivity, collaboration, and mitigate risks for successful service delivery

· Continuously improve customer satisfaction and address feedback

**What we’re looking for in our IT Service Manager:**

Experience with MS Office Suite, Exchange email, Windows 10, IBM and Dell PC/Laptops, Chromebooks, Mobile device management and network printer management required. Experience in administration of Windows servers 2012 and 2019, Firewalls and access points desired.

· Progressive, related work experience

· Proven IT management experience

· Advanced education (Bachelor’s degree in computer science, business administration, or related field desired)

· Current and relevant IT certifications

· Strong computer and troubleshooting skills

· Top-notch organizational skills and keen attention to detail

· Efficient multitasking and adaptability under pressure

· Superior interpersonal skills, maintaining composure in stressful situations

· Ability to maintain professionalism under pressure

· Demonstrated mentoring and leadership capabilities

· Demonstrated aptitude for learning and applying complex technical and theoretical information

· Excellent professional communication and demeanor

· Travel throughout Vermont required

NFI is an **Equal Opportunity Employer** and, as such, prohibits discrimination against any employee or applicant based on race, color, religion, sexual orientation, gender identity, national origin, age, ethnic background, disability, or other non-work-related personal trait or characteristic to the extent protected by law.